Clients

Remesys is a market leader with a record of success in delivering innovative solutions that assist organisations to manage and streamline their review processes. We have implemented our solutions at organisations across the Asia Pacific region for salary reviews, performance reviews, variable pay and share/equity allocation processes.


Our salary review, bonus, incentive and performance management solutions have been implemented in a range of organisations including AGL Energy, Allianz, AMP, Aristocrat, Australian Unity, Boral, Bupa, Canon, ClearView, Cristal, Ericsson, Fonterra, Foxtel, GrainCorp, Herbert Smith Freehills, HCF, iiNet, IOOF, Leighton Contractors, Mission Australia, Mitsubishi Australia, Mitsubishi Development, Nutricia, Pacific Brands, Perpetual, Pitcher Partners, Programmed, QBE, Salmat, SMS Technology and Management, Sportsbet, StarTrack, Sydney Water, Thales, United Group Resources, The Australian Industry Group and Wolters Kluwer.

 

 

  • Logo Canon"A material amount of time was saved by using R.Review. This allowed us to provide additional value add to the business during the review and reduced the number of late nights, previously considered a necessary evil of the review.”

    Reward and Recognition Manager, Canon
  • Logo Salmat"Managers took to the system with ease. They were pleased that their previous feedback had been taken on board and appreciated that their main concerns and needs relating to the salary review process had been addressed. At all levels the feedback received was overwhelmingly positive.”

    Remuneration Consultant, Salmat
  • Logo Ericsson"Not only did R.Review address the key areas that we had identified for improvement in our review processes, but extra software features, such as generated recommendations and automated letter production, were highly beneficial and were well received by our managers.”

    Manager Performance and Reward, Ericsson
  • logo agl“The service level provided by Remesys is exceptional. Whenever a challenge is presented during rem review, Remesys are always available (no matter what time) and provide a solution to our issue in a timely manner. Remesys appreciate the sensitive nature and impact of issues on people during a remuneration review and keep their sense of humour.”

    Head of Remuneration and Benefits, AGL
  • logo australian unity“R.Review not only met our expectations from the HR end, but from our managers perspective it was a seamless transition. The Remesys Consultants were always there to help us through the whole process.”

    HR Business Solutions Manager, Australian Unity
  • logo australian industry"The Remesys consultants were a delight to work with; they were highly responsive to any of our requests or queries. In particular they were very mindful of the project plan, and kept the project on deadline.”

    Human Resources Manager, The Australian Industry Group
  • logo australian industry"The system was incredibly intuitive, meaning that HR generally did not have to provide any training; i.e. the Directors and managers were predominantly self-sufficient in navigating their way around.”

    Human Resources Manager, The Australian Industry Group
  • Logo Canon“Remesys consultants are always very quick to respond, even outside of normal business hours."

     

     

    Reward and Recognition Manager, Canon
  • Logo Canon“The other real surprise was the ease in the letter preparation. Usually this is the most painful step of a review and with this product it was a breeze!"

    Reward and Recognition Manager, Canon
  • logo bupa“From a new user's perspective we found that R.Review was intuitive and easy to learn, and of great assistance throughout the rem review process."

    Remuneration Specialist, Bupa Australia
  • logo pitcher partners“Access to data can be achieved within a few steps, which means a more effective response time to the business."

     

    Director Human Resources, Pitcher Partners
  • logo ericsson"The Remesys tool is a good initiative and makes the line manager’s job much easier".

     

     

    Line Manager, Ericsson
  • logo bupa“The process ran smoothly, with less time spent on administration. Reporting from R.Review meant that any time spent was focussed on areas that needed it."

    Line HR, Bupa Australia
  • MAL logo"Managers knew they could rely on the systems automated workflow process to deliver their recommendations to other decision makers for comment or approval, with confidence in data integrity and delivery.”

    General Manager Corporate Affairs, Director and Company Secretary, Mitsubishi Australia Ltd
  • MDP logo“R.Review provided managers with a better understanding of our remuneration policy, market positioning and internal relativities. This increased their confidence to make informed decisions that they could justify to their staff.”

    General Manager Human Resources, Mitsubishi Development
  • MDP logo”R.Review allowed us to take advantage of an integrated solution with a common approach across both our companies whilst being tailored to each of our unique requirements. This saved on costs without sacrificing the flexibility we needed.”

    General Manager Human Resources, Mitsubishi Development
  • logo nutricia“The team at Remesys were always extremely responsive and willing to assist at a moment’s notice. Their obvious expertise and proactive approach to solving problems made the transition to R.Review very smooth.”

    Human Resources Manager for Australia and New Zealand, Nutricia
  • logo salmat"I encountered real customer service and incredibly helpful consultants. This has continued to be extended well and truly beyond the point of sale. I have been exceptionally impressed with the level of ongoing support and guidance provided by Remesys.”

    Remuneration Consultant, Salmat
  • logo sydney water“R.Review enabled our process to be more streamlined and reduced the completion time of the review for 550 senior managers by approx. 2 weeks. Letters were quick and easy. The system is easy to use and provides the flexibility for managers to change TRP increases when required.”

    Reward and Recognition Manager, Sydney Water
  • logo sydney water“The Remesys consultants were excellent, very helpful and always available when help was required.”

     

    Senior HR Consultant, Sydney Water
  • logo sportsbet“I have been extremely impressed with Remesys’ approach to our current system implementation. Everything has gone smoothly, quickly and according to plan. The Remesys consultants have been incredibly supportive throughout the process, always on hand to answer our queries with timely responses and progress updates. I would recommend Remesys to anyone looking for an online remuneration and performance tool. The product itself is fantastic, but the service and support provided by the team ensures we will get the outcomes we were after.”

     

    Performance & Reward Manager, Sportsbet
  • Logo Salmat"Some of the reasons we selected R.Review over other offerings included Remesys absolute commitment to meeting our tight implementation deadline, their level of commitment to their customers, their understanding of the salary review process, their willingness to accommodate our processes rather than Salmat having to adapt to the product, and the simplicity of the system for managers recommending and approving salary increases.”

    Head of People and Culture, Salmat
     

Salary Review process - Salmat Case Study

Salmat, Australia’s leading provider of customer communication solutions, implements R.Review to manage their annual salary review process.

Time to Update the Existing Review Process

Salmat employs over 5000 staff across multiple business divisions in Australia, New Zealand, Hong Kong, Philippines and the USA. In 2010, the organisation determined that they had outgrown their existing spreadsheet-based review process. According to Cheryl Christou, Remuneration Consultant, "We previously employed an Excel based process that worked well for some time. However, as the company expanded so did the number of staff records being addressed and therefore the number of approval complexities. Although our previous Excel based process was advanced to a level that allowed macro importing and exporting of data, basic letter configuration and other helpful features, it was quite simply insufficient and limiting in its functionality."

Choosing the Right Solution

Having identified a need to replace their existing approach, Salmat undertook an extensive evaluation process to try and find the best solution to meet their requirements and implementation deadline.

Salmat required salary review software sophisticated enough to deal with thousands of employees, multiple currency budgets, complex organisational structures and personalised letter content incorporating division and departmental letterhead. At the same time the solution needed to be simple and intuitive to use in order to minimise the requirement for training and change-management.

"We needed live information and the ability to instantly change or redistribute data as required. The Company is not going to halt making changes to employee data or reporting lines because we’re in the midst of a salary review. Employees change roles and working arrangements and we continue to appoint new staff. We needed a system that could accommodate these changes as they occurred. We also required better reporting capabilities, an improved letter generation process, improved transparency in recommendations and outcomes, and increased data security and integrity. Another key requirement was implementing a system that was intuitive and uncomplicated so users could be up and running from their very first login." Cheryl Christou, Remuneration Consultant.

The Solution

Salmat evaluated a number of remuneration review solutions available in the market and selected R.Review. According to Geoffrey Court, Head of People and Culture, "We took our time making a decision. We needed a solution that addressed the areas that had become frustrating for managers involved in the process. Some of the reasons we selected R.Review over other offerings included Remesys absolute commitment to meeting our tight implementation deadline, their level of commitment to their customers, their understanding of the salary review process, their willingness to accommodate our processes rather than Salmat having to adapt to the product, and the simplicity of the system for managers recommending and approving salary increases."

From the outset, Remesys worked closely with Salmat’s P&C Team to implement a solution that delivered all of Salmat’s requirements, on time and within budget. R.Review was configured using Salmat’s terminology, workflows, calculations, metrics and reports.

According to Cheryl Christou, "Managers took to the system with ease, they were pleased that their previous feedback had been taken on board and appreciated that their main concerns and needs relating to the salary review process had been addressed. At all levels the feedback received was overwhelmingly positive."

The Level of Service

Remesys clients have at least one dedicated consultant throughout the review processes. This ensures that clients have direct access to expert advice and support whenever required. According to Cheryl Christou, "I encountered real customer service and incredibly helpful consultants. This has continued to be extended well and truly beyond the point of sale. I have been exceptionally impressed with the level of ongoing support and guidance provided by Remesys."

The Benefits

R.Review delivered several key benefits for Salmat including:

  • Process transparency - managers visibility over their staff data from the beginning to the end of the salary review process improved, including visibility of recommendations made, email notifications, self serve reporting, status updates and approvals.
  • Enhanced reporting using real-time data.
  • Live updates to data with all budgets, guidelines and calculations updated without the need to re-distribute information to managers.
  • Simplified payroll data outcomes.
  • Automated letter generation including editable content, electronic signatures and individual letterhead for each business unit or office.
  • Intuitive to use. Managers took to the system with ease, greatly reducing the amount of time required in training and change-management.

 

"Managers took to the system with ease, they were pleased that their previous feedback had been taken on board and appreciated that their main concerns and needs relating to the salary review process had been addressed. At all levels the feedback received was overwhelmingly positive."

Remuneration Consultant, Salmat

R.Review case study

SHORT PROFILE

Salmat Logo

"I encountered real customer service and incredibly helpful consultants. This has continued to be extended well and truly beyond the point of sale. I have been exceptionally impressed with the level of ongoing support and guidance provided by Remesys."

Remuneration Consultant, Salmat
COMPANY:
Salmat

Salmat is Australia’s leading provider of customer communication solutions. Through the strategic use of different communication mediums, including voice and non-voice channels, and other applied capabilities in the areas of online technology, demographic insight and detailed data management, Salmat engages consumers on behalf of their customers – individually, in small groups or on a mass scale.

INDUSTRY:
Customer communications solutions
EMPLOYEES:
R.Review is used for around 2000 employees
SOLUTION:
R.Review is a wholly Australian owned and developed remuneration review software solution that met all of Salmat’s requirements on time and within budget.
KEY BENEFITS:
  • Process transparency
  • Enhanced reporting
  • Streamlined, transparent process
  • Real-time reporting and tracking of budget versus spend
  • Live updates to data with all budgets, guidelines and calculations updated
  • Automated letter generation
  • Virtually no-training required making roll-out and user acceptance easy.

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