Programmed save time and improve visibility of their remuneration and bonus review process using R.Review.
Time to Update the Existing Review Process
Programmed is a diverse business providing staffing, maintenance and facility management services to over 7000 customers across Australia & New Zealand. Programmed operate a network of over 100 branches and employ over 10,000 staff across a broad range of government and private sector industries in the resources, infrastructure, education, manufacturing and logistics, commercial/retail as well as tourism and recreation markets.
Prior to implementing R.Review, Programmed used Excel spreadsheets to manage their review process and mail-merge to generate letters at the end of the review. The process was extremely time consuming for the team assigned to manage the process and was prone to errors, requiring checking and doublechecking of data.
In a business as large and diverse as Programmed, employee movement made it impossible to keep the data up to date. According to Suzzanna Flanagan, Group Manager, Remuneration Service, “One of the key drivers for implementing a salary review solution was that we were unable to keep information up to date during the review process. Information that was correct at the time the spreadsheets were prepared (sometimes up to 4 months in advance) was out of date by the time letters need to be prepared and payroll advised of the outcome, resulting in unnecessary time needed to double and triple check the data.”
Choosing the Right Solution
The process of investigation and assessment occurred over a number of years, but once a decision was made, implementation of R.Review was surprisingly simple. “We looked at several systems over the years, but always come back to R.Review due to its flexibility. R.Review is configured to suit our needs, rather than us having to modify our process to fit the system”, Jim Sherlock, General Manager, HR. Once the decision was made to implement R.Review, a business case was prepared and ROI was quite easy to demonstrate based upon the amount of time the system would save. Team members would no longer need as much time administering and managing the process, preparing letters and spreadsheets, and checking for currency of information.
With 7 separate businesses and 100 branches across Australia and New Zealand, it was clear that R.Review would greatly improve the efficiency and transparency of Programmed’s remuneration and bonus review process.
The Remesys consultants worked closely with the Programmed remuneration team to introduce further value by including Programmed’s complex bonus planning reports. Inclusion of the bonus calculations within R.Review not only saved time during the process but captured and automated a critical and complex model previously only able to be executed by one or two individuals in the organisation.
Generation of remuneration and bonus letters was another feature of R.Review which saved time and greatly improved manager buy-in to the review process. Instead of printing, checking and distributing letters from head office, Programmed managers were able to personalise and print their own team’s letters. At all stages of the process, Remesys worked closely with Programmed’s Remuneration Team to ensure the system delivered all requirements, on time and within budget.
R.Review was configured so that all fields, calculations and screens used Programmed’s terminology making the transition to the new system very easy for managers and administrators. According to Suzzanna Flanagan, “R.Review met all of our expectations. The Remesys consultants were very responsive, easy to talk to and pointed me in the right direction as I grew to know the system.”
R.Review delivered several key benefits to Programmed including the following:
- Intuitive and easy to use
- Ability to log in from anywhere
- Inclusion of complex bonus calculations
- Ability for manager’s to personalise and print their team’s letters
- Provision of shadow / delegate access
- Inclusion of status and budget reporting
The Level of Service
Remesys clients have at least one dedicated consultant available throughout the review processes. This ensures that clients have direct access to expert advice and support whenever required. Remesys provided all training and support required to ensure that all benefits of an automated remuneration review system were realised in the first review cycle.
“R.Review met all of our expectations. The Remesys consultants were very responsive, easy to talk to and pointed me in the right direction as I grew to know the system.”
HR Innovation and Improvement Manager
R.Review case study
Programmed directly employs more than 10,000 skilled and semi-skilled staff and tradespeople across a broad range of government and private sector industries in the resources, infrastructure, education, manufacturing & logistics, commercial/retail and tourism and recreation markets.
SOLUTION:R.Review is used to manage the remuneration and bonus review processes for around 1500 employees.
- Streamlined, transparent process
- Very user friendly
- Inclusion of complex bonus planning calculations and reports
- Status reporting
- Real-time reporting and tracking of budget versus spend
- Live updates to data with all budgets, guidelines and calculations updated
- Virtually no-training required making roll-out and user acceptance easy
- Automated rem and bonus letter generation
- Ability to delegate reviews